Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the standard shipping timeframe?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

How do I return or exchange an item?

We offer a 30-day return policy for unused items in their original packaging. You can initiate a return or exchange through our online portal using your order number.

Are Black Diamond products covered by a warranty?

Yes, all our equipment and apparel are covered by a limited warranty against defects in materials and workmanship. Please refer to our warranty page for specific product durations.

How should I care for my technical apparel?

To maintain performance, we recommend washing technical gear in cold water with a mild detergent and hanging to dry. Avoid fabric softeners as they can damage waterproof coatings.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.